What Happens if There is an Accident During an RV Rental?
Appropriate First Responders should be called first, as needed (dial 911). The Guest should exchange insurance information with involved parties.
The Guest should document any damages, including taking pictures with their phones as appropriate, and cooperate with police to make a statement for the accident report.
If the RV is not usable or considered unsafe to drive, the Guest will need to contact the host and start the check out process immediately, as well as beginning a Protection Plan claim with RVnGO for damage to the RV. If the RV is still usable and is safe for operation, the Guest should check in with the owner and if agreed upon may continue their trip as scheduled. During the check out process, similar to the check in process, you can upload photos and make notes. The RV Host should note the damage and take any pictures to show the damage. At the bottom of the check-out form, there is information on making an insurance claim.