How to Send Your Guest a Quote
How to Send Your Guest a Quote / How Host Initiated Transactions Work on RVnGO
Anytime a Guest is interested in renting your RV, you can simply send them a quote from RVnGO.
Step 1 - Using the information you have for your upcoming rental, send your Guest a Quote:
When you are logged into your RVnGO account, in the top bar hover over HOSTS to select FLEET. There, choose the RV your Guest is interested in renting.
On the next page, you will see the fields to be entered to send a quote. Below is an example:
Enter their first name, last name, email address, dates of their trip, number of passengers, apply any discounts necessary and uncheck the box if they don't need Roadside Assistance. Then, click CONFIRM RESERVATION.
Your Guest will instantly receive an email from RVnGO that includes the details of the reservation. They then have the option to REVIEW AND CONFIRM.
On your screen, you will see a prompt if your Guest needs to create an account with RVnGO. If they already have an account with RVnGO, they will immediately receive the email that includes the details of the reservations as shown below:
When your Guest clicks REVIEW AND CONFIRM, the link will take them to the reservation at RVnGO.com. There, they will have the option to Pay Balance or Cancel Inquiry. Below is an example:
When you Guest clicks Pay Balance, a screen will appear for them to enter their credit card information.
Step 3 - Your Rental Reservation is Booked & Confirmed
Once your Guest pays the booking deposit, you will receive an email notification. The status of your upcoming reservation will also be viewable in your DASHBOARD. Hover over HOSTS in the top bar and select DASHBOARD for a range of information you can review.
Step 4 - Check-In Your Guest
When your Guest arrives, you will check them in on RVnGO.com and complete the steps necessary for insurance coverage. This includes adding any photos of existing damage to the RV.
Once checked in, we recommend printing the form (just print from your browser) so the Guest can keep a copy in the glove box. It will also be part of the reservation record for both the Host and the Guest if they need to refer to it. A copy will also be emailed to both of you.
Here is a sample of the Insurance Certificate:
Step 5 – Check-out Your Guest
When your Guest returns, you can simply check them out on RVnGO.
If Your Guest Needs to Extend Their Insurance Coverage
Please call 888-399-9505 to speak with friendly RVnGO Concierge staff to extend the date of the rental. They will initiate a new rental transaction for the additional days. The Guest will have to pay for the additional days as outlined above.
Step 6 – How to File an Insurance Claim
Instructions for what to do in the case your RV is in an accident can be found here.
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Thank you for using RVnGO! Our goal is to bring people closer together by creating the very best peer to peer RV rental platform, where Hosts can list and rent their RVs at no cost to them. We provide valuable added-value solutions, such as rental insurance, to help make it easier and more profitable to run your RV rental business.
RVnGO also offers a Garage Policy. For any questions you may have regarding RVnGO insurance, please email us at Insurance@RVnGO.com.
We look forward to working with you!