How to do a Protection Only transaction
Protection Only Transactions
If you would like to send your Guest a quote for only the rental Protection Plan, you can do so on your RV listing page by following the same steps for a "Host Initiated Transaction", but just selecting "Protection Only" in the reservation details.
Step 1 - Using the information you have for your upcoming rental, send your Guest a Quote:
When you are logged into your RVnGO account, in the top bar hover over HOSTS to select FLEET. There, choose the RV your Guest is interested in renting.
On the right side of the next page, you will see the fields to be entered to send a quote. You can send a quote for both the full price with nightly rates, or just the protection only by clicking a button. Below is an example:
Enter their first name, last name, email address, dates of their trip, number of passengers, apply any discounts necessary and uncheck the box if they do not wish to purchase Roadside Assistance. Then, click "Confirm Reservation".
Your Guest will instantly receive an email from RVnGO that includes the details of the reservation. They then have the option to REVIEW AND CONFIRM.
NOTE: Guests must accept the inquiry themselves and create their own Guest account on the site - Hosts cannot accept the inquiry themselves otherwise their Guest will not have taken out a Protection Plan, instead the Host will hold both Guest and Host Protection Plans and may end up responsible to themselves for any eligible damage incurred during the rental. RVNGO MAY PERMIT MODIFICATIONS TO THIS RULE FROM TIME TO TIME BUT HOSTS MUST NOT DEVIATE FROM THESE REQUIREMENTS WITHOUT PRIOR WRITTEN APPROVAL FROM RVNGO.
On your screen, you will see a prompt if your Guest needs to create an account with RVnGO. If they already have an account with RVnGO, they will immediately receive the email that includes the details of the reservations as shown below:
When your Guest clicks REVIEW AND CONFIRM, the link will take them to the reservation at RVnGO.com. There, they will have the option to Pay Balance or Cancel Inquiry. Below is an example:
When your Guest clicks Pay Balance, a screen will appear for them to enter their credit card information.
Step 3 - Your Rental Reservation is Booked & Confirmed
Once your Guest pays the booking deposit, you will receive an email notification. The status of your upcoming reservation will also be displayed in your DASHBOARD. Hover over HOSTS in the top bar and select DASHBOARD for a range of information you can review.