Last Updated: August 18, 2018
RVnGO (hereinafter referred to as "RVnGO", "we", "us", or "our") operates a platform and community marketplace that helps people form offline experiences and relationships directly with one another, where they can create, list, discover and book unique accommodations around the world, whether through our website or our mobile applications ("Platform"). RVnGO refers to RVnGO, Inc.
"Aggregated Information" means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.
"Data Controller" means RVnGO, the company responsible for the use and processing of Personal Information.
"Personal Information" means information relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of the Data Controller.
WHAT TYPES OF INFORMATION DOES RVnGO GATHER ABOUT ITS USERS?
1. Information that you give us
We receive, store and process information that you make available to us when accessing or using our Platform and Services. Examples include when you:
- Fill in any form on the Platform, such as when you register or update the details of your user account, or when you supply ID verification information;
- Access or use the Platform, such as to search for or post RVs, make or accept bookings, pay for RVs, book or pay for any associated services that may be available (such as but not limited to cleaning, dumping service, or one-way travel), post comments or reviews, or communicate with other users;
- Link your account on a third party site (e.g. Facebook) to your RVnGO account, in which case we will obtain the Personal Information that you have provided to the third party site, to the extent allowed by your settings with the third party site and authorized by you; and
- Communicate with RVnGO.
2. Mobile Data
When you use certain features of the Platform, in particular our mobile applications, we may receive, store and process different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Platform or specific features of the platform). If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
3. Log Data
We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with RVnGO or logged in to your RVnGO account, such as your IP Address, the date and time you access or use the Platform, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, pages viewed and the order of those pages, and the amount of time spent on particular pages.
4. Cookies and other Tracking Technologies
While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a "Do Not Track" signal in the https header from your browser or mobile application. We track your activities if you click on advertisements for RVnGO services on third party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.
Third parties may not collect information about users' online activities on the Platform except as described in this policy.
5. Third Party Social Plugins
Our Platform may use social plugins which are provided and operated by third party companies, such as Facebook's Like Button.
As a result of this, you may send to the third party company the information that you are viewing on a certain part of our Platform. If you are not logged into your account with the third party company, then the third party may not know your identity. If you are logged into your account with the third party company, then the third party may be able to link information about your visit to our Platform to your account with them. Similarly, your interactions with the social plugin may be recorded by the third party.
HOW RVnGO USES AND PROCESSES THE INFORMATION THAT YOU PROVIDE OR MAKE AVAILABLE
We use, store and process Information about you for the following general purposes:
- to enable you to access and use the Platform;
- to operate, protect, improve, and optimize the Platform, RVnGO's business, and our users' experience, such as to perform analytics, conduct research, personalize, or otherwise customize your experience, and for advertising and marketing;
- to help create and maintain a trusted and safer environment on the Platform and Services, such as fraud detection and prevention, conducting investigations and risk assessments, verifying the address of your listings, verifying any identifications provided by you, and conducting checks against databases such as public government databases;
- to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
- where we have your consent, to send you marketing and promotional messages and other information that may be of interest to you, including information about RVnGO or general promotions for partner campaigns and services. You can unsubscribe or opt-out from receiving these communications in your settings (in the "Account" section) when you login to your RVnGO account;
- to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by RVnGO or our business partners; and
- to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
HOW RVnGO USES AND PROCESSES USER COMMUNICATIONS
We may, either directly or through third party companies and individuals we engage to provide services to us, review, scan, or analyze your communications with other users exchanged via the Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, the Platform may scan and analyze messages to mask contact information and references to other websites. This helps to prevent fraudulent actors from asking Members to send them money outside of the Platform, such as by bank transfer or other money transfer methods. We may also scan, review or analyze messages for research and product development purposes to help make search, booking and user communications more efficient and effective, as well as to debug, improve and expand product offerings. We will not review, scan, or analyze your communications for sending third party marketing messages to you. We will also not sell these reviews or analyses of communications to third parties. We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using the Platform, you consent that RVnGO, in its sole discretion, may, either directly or through third party companies and individuals we engage to provide services to us, review, scan, analyze, and store your communications, whether done manually or through automated means.
WHEN RVnGO DISCLOSES OR SHARES PERSONAL INFORMATION AND TO WHOM
IMPORTANT: When you use the Platform, your data may be sent to the United States and possibly other countries
We may transfer, store, use and process your information, including any Personal Information, to countries outside of the European Economic Area ("EEA") including the United States. Please note that laws vary from jurisdiction to jurisdiction, and so the privacy laws applicable to the places where your information is transferred to or stored, used or processed in, may be different from the privacy laws applicable to the place where you are resident.
If you are located in the EEA or in Switzerland, please also see our Safe Harbor Notice.
Your Personal Information may be disclosed as follows:
- Parts of your public profile page that contain some Personal Information may be displayed in other parts of the Platform to other users for marketing purposes or to the extent necessary to operate and manage referral and rewards programs.
- Your public Listing page will always include some minimum information such as the city and neighborhood where the RV is located, your listing description, your calendar availability, your public profile photo, and your responsiveness in replying to Guests' queries. Your public Listing page may also include aggregated demand information (such as number of page views over a period of time). Parts of your public Listing page may be displayed in other parts of the Platform to other users for marketing purposes. The Platform may also display the RV's approximate geographic location on a map, such that a user can see the general area of the RV.
- The Platform allows your public profile and public Listing pages to be included in search engines, in which case your public profile and public Listing pages will be indexed by search engines and may be published as search results. This option is enabled by default, and you may opt out of this feature by changing your settings on the Platform. If you change your settings or the information on your public profile or public Listing pages, third party search engines may not update their databases quickly or at all. We do not control the practices of third party search engines, and they may use caches containing outdated information, including any information indexed by the search engine before you change your settings or the information on your public profile or public Listing pages.
- When you submit a request to book an RV, your full name will become visible to the Host. In addition, if you agree to be contacted by the Host by phone when submitting your request and the Host decides to do so, RVnGO will call your phone number first, before connecting you with the Host. We will not share your phone number unless there is a confirmed booking; if there is a confirmed booking, your phone number will become visible to the Host/Guest, who may call you directly.
- When your request to book an RV is accepted by the Host or when you accept a Guest's request to book your RV, we will disclose some of your Personal Information to the Host or Guest. However, your billing and payout information will never be shared with another user.
- When a Guest stays in your RV or when you stay in a Host's RV, we will ask you to review the Guest or the RV. If you choose to provide a review, your review may be public on the Platform.
You may link your account on a third party social networking site to your RVnGO account. We refer to a person's contacts on these third party sites as "Friends". When you create this linkage:
- Some of the information you provide to us from the linking of your accounts may be published on your RVnGO account profile;
- Your activities on the Platform may be displayed to your Friends on the Platform and/or that third party site;
- Other RVnGO users may be able to see any common Friends that you may have with them, or that you are a Friend of their Friend, if applicable;
- Other RVnGO users may be able to see any schools, hometowns, or other groups you have in common with them as listed on your linked social networking site(s); and
- The information you provide to us from the linking of your accounts may be stored, processed, and transmitted for fraud prevention and risk assessment purposes.
The publication and display of information that you provide to RVnGO through this linkage is subject to your settings and authorizations on the Platform and the third party site.
- We may distribute parts of the Platform (including your Listing) for display on sites operated by RVnGO's business partners and affiliates, using technologies such as HTML widgets. If and when your Listings are displayed on a partner's site, information from your public profile page may also be displayed.
- We may also engage third party companies and individuals, who may be located outside of the EEA, to provide services to us, including but not limited to technology services and services to help verify your identification, to conduct checks against databases such as public government databases (where legally allowed), to otherwise assist us with fraud prevention and risk assessment, to assist us with customer service, and to facilitate the payments or reimbursements you request (such as Braintree and PayPal). We may provide Personal Information about you to these third parties, or give them access to this Personal Information, for the limited purpose of allowing them to provide these services. We will ensure that such third parties have contractual obligations to protect this Personal Information and to not use it for unrelated purposes.
- For any jurisdiction in which we facilitate the Collection and Remittance of Taxes or Opt-in for Host Remittance of Taxes as described in the "Taxes" section of the Terms of Service, Hosts and Guests expressly grant us permission, without further notice, to store, transfer and disclose data and other information relating to them or to their Transactions, Bookings, RVs and Occupancy Taxes, including, but not limited to, personally identifiable information such as Host or Guest's name, listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received by Hosts from Guests, or allegedly due, contact information and similar information, to the relevant Tax Authority.
- providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; or
- based on information supplied by law enforcement, we, in our sole discretion, believe: (a) that providing notice could create a risk of injury or death to an individual or group of individuals, (b) that the case involves potential harm to minors, or (c) that harm or fraud could be directed to RVnGO, its Members, the Platform, or Services.
We may also publish, disclose, and use Aggregated Information and non-personal information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
BUSINESS TRANSFERS BY RVnGO
HOW TO CHANGE OR DELETE YOUR INFORMATION, OR CANCEL YOUR RVnGO ACCOUNT
You may review, update, correct or delete the Personal Information in your RVnGO account. If you would like to correct your information or cancel your RVnGO account entirely, you can do so by logging in to your account. Please also note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Platform in association with your first name, even after your RVnGO account is cancelled.
SECURING YOUR PERSONAL INFORMATION
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction, or alteration. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the absolute security of your transmissions to us and of your Personal Information that we store.
YOUR PRIVACY WHEN YOU ACCESS THIRD PARTY WEBSITES AND RESOURCES
SPECIAL FEATURES AND PROGRAMS
Referral service and requesting references
The Platform provides a referral service that allows you to invite your friends and contacts to use the Platform. The Platform also allows you to ask your friends and contacts to write a reference for you, to be published on your RVnGO profile.
We may integrate the Platform with third party sites such as Facebook, so that you can send invitation messages or requests for references via the third party site itself. These messages will be sent by the third party site, and RVnGO does not collect or retain the contact information that is used to send them.
You may also send invitation/request emails via the Platform itself, in which case we will ask you for the contact information to which to send your invitation/request. You can type in the email addresses or other contact information manually, or you can choose to import the contacts in your address book(s). In both cases, we may use and store this information for the sole purposes of allowing you to send your friends and contacts an invitation or request for a reference, and for fraud detection and prevention. With respect to referrals, we will also store the email addresses of your invitees to track if your friend joins RVnGO in response to your referral.
If you request us to import your contacts, we will collect, but not store, the username and password for the email account you wish to import your contacts from. We will use this information only for the purpose of importing your contacts.