Hosting
How are check out charges collected?
The host should complete the check out and input any charges on the day of check out in the RVnGO platform. The guest will have 48 hours to review and either pay the charges or dispute the charges. If neither of the two options occur within the ...
Where do I find the VIN number on my travel trailer, fifth wheel, or other towable vehicle?
For towable recreational vehicles, travel trailers and fifth wheels, you will find the VIN number metal plate or on the Federal certification label. The label is typically on the left front corner (lower roadside) of the RV somewhere near the bottom ...
Managing Your Calendar
Managing Your Calendar On your dashboard, click on "Calendar." Here you will find a list of your inventory. You may customize your view to daily, weekly, or monthly. Click on the listing that you wish to block or unblock in the system. This will ...
How to Edit Your Fleet
How to Edit Your Fleet Step 1: When logged in, hover over the "Host" menu at the top of the page and click "Fleet". Step 2: Click the pencil icon to the left of the listing you want to edit. Step 3: Make the changes needed, then click "Finish" ...
When and how are payments processed?
Payments will be processed and scheduled as follows: Transaction Timeline Inquiry Sent Guest can search and send an inquiry to a Host to book their RV Host Confirmation Host confirms the inquiry and sends to Guest for Payment Booking Guest pays ...
Do you charge the deductible to the Guest at time of RV pick-up?
No, we only charge the deductible if there is an insurance claim.
How does your cancellation policy work?
As a Host, you are able to choose whether or not you want each listing covered by a strict or a flexible cancellation policy. Depending on which option you choose, cancellations are processed as follows: Cancellation Policy Cancellation 31 days or ...
What happens if there is an accident?
Appropriate First Responders should be called first, as needed (911). The Guest should exchange insurance information with involved parties. The Certificate of Insurance is part of the Reservation Record. If you haven't already printed it, you can ...
What should I do when the Guest picks up the RV? How do I check them in and out?
General Preparation You should be on time for the agreed pick-up and familiarize the renters with the operation of the RV. If the RV is a large motor home, this is the time to double-check that the renters can drive it safely. If the RV is a towed ...
What should I do to prepare my RV for a rental?
You should make sure the RV is clean before each rental, the sheets and bedding have been changed, the waste tanks have been flushed, and the water and gas tanks are full. Personal belongings and clutter should be removed (such as the miscellaneous ...
What insurance should I have to rent my RV?
In almost all cases, owner's regular RV insurance does not normally cover damage to your RV during a rental, nor will it cover any liability you may have, nor the driver. You will need RV rental insurance that provides episodic liability coverage ...
If Hosts get 100% of the bookings, how do you stay in business?
The business model our investors and founders believe in is to create value by removing barriers and frictions in a marketplace. We don't believe adding ourselves as another middleman creates value. Our business model isn't like other ...
Activate your listing on RVnGO.com
Your listing will only appear within the search results of RVnGO.com when you've chosen to make it "Active." When you’ve logged in using your email address, hover over you name and choose “My Listings.” There, you can quickly see which listings are ...
Make sure your Host profile includes payment information so that you can receive your rental income
In order to be able to accept reservations and most importantly, the rental income, you will need to add your payment information to your profile. To add your payment information, log in using your email address. Then, hover over your name and choose ...