What Guests Need to Know

Overview

1. A Damage Protection contract between the Guest and RVnGO which limits the Guests out-of-pocket expenses for physical damage caused to the exterior of the Host’s RV during the trip. This is not insurance, it is a contractual limitation between the Guest and RVnGO that caps the Guest’s additional financial responsibility for eligible damage from US$10,000 up to US$200,000 in damage. For reservations originating in States requiring Physical Damage to be handled by a licensed carrier, RVnGO arranges such coverage using external insurance purchased by RVnGO, however this will not change the contractual responsibilities and obligations arising from Damage to a Host’s RV or a claim for reimbursement made towards it.  RVnGO also offers a Stationary Protection Plan for Stationary Rentals (i.e. Rentals where the unit is not moved but the Host drops off and picks up a unit at a fixed location – see Stationary Rentals for more info)
   
2. Up to US $1,000,000 in third-party liability coverage provided by a third-party auto-liability carrier licensed in the United States for travel in the United States and Canada. All rentals through the RVnGO Platform must have an RVnGO Protection Plan in place.
   

Eligibility

1. the responsible Driver must meet the qualification criteria in ‘Qualifying the Driver’ below;
   
2. the RV meets the eligibility criteria in the ‘Qualifying Your RV’ section below;
   
3. the damage is eligible for protection and not excluded under the ‘Limitations on Protection’ section below, and
   
4. the damage occurred during the Protection Plan’s rental period, the damaged RV is the same RV listed on the Plan / reservation and the VINs listed match the unit’s current registration.
   

Protection Plan Rates and Reimbursement Deposits & Fees

Qualifying the Host’s RV

Current Registration & Year-round insurance

Qualifying the Driver

1. Must match the name and likeness of yourself or an additional driver, if listed on the reservation
   
2. Must not be expired as of the date your rental departs
   
3. Must be a full drivers license and not a learners or restricted license
   
4. Drivers must be between the ages of 25 and 70 years old, as of the date your rental departs
5. Must be issued in one of the following geographies:
   
1. United States
   
2. Canada
   
3. Western Europe – i.e. Austria, Belgium, France, Germany, Liechtenstein, Luxembourg, Monaco, Netherlands and Switzerland
   
4. United Kingdom - i.e. England, Scotland, Wales and Northern Ireland.
   
5. Australia
   
6. New Zealand
   

Limitations on Protection

RVnGO’s Guest Protection Plans allocate financial responsibility between you as the Guest and RVnGO, up to the Physical Damage Limit chosen in your Damage Contract or the RV’s cash value (the depreciated replacement value), whichever is lower, for eligible exterior damage to the rented RV and includes up to US $1,000,000 in Auto-Liability Coverage provided by a third-party auto liability carrier licensed in the United States for travel in the United States and Canada.

• Pre-existing damage – Under the Rules of our Guest Protection Plans, Guests are not responsible for pre-existing damage present on the Host’s RV at the time their rental began. To avoid disputes over whether any damage was pre-existing, Hosts must make sure they document any pre-existing damage to the RVs interior or exterior by submitting photographs of all four sides of the vehicle, all bumpers, its undercarriage and the roof (including photos showing the outer surface of the roof and any fixtures protruding from the roof such as an air conditioner) and the RVs interior (including all appliances and fixtures) prior to leaving on your trip. Photos should be taken regardless of if damage is present. Such photos will be important to RVnGOs determination of whether you may limit your out-of-pocket expenses for damage. As such, for any areas where pre-existing damage does exist, it is very important that you document the damage by filling in the ‘Check-in List’ in the Check-In section of your RVnGO.com Reservation page and photograph the damage thoroughly. Photographs can be uploaded to the ‘Check-In Images’ section of your RVnGO.com Reservation page, or where you are unable to upload photos due to network connectivity or technical issues you should save those photos for future reference in the event your Host submits a claim for damages at the conclusion of your rental. For more information on How to Check In, including photos of any pre-existing damage, please see here.
• NOTE: photos of any pre-existing damage must be taken on or before the check-in date, and in any event cannot be older than 48 hours before the check-in date. Photos taken after check-in are not admissible as pre-existing damage photos. Photos must be original, untampered photos and cannot be screenshots.
• Normal Wear and Tear, freezing, mechanical or electrical breakdown,
  
• Any water or mold damage,
  
• Any interior damage
  
• Flat Tires and wheels (including bases), unless they are damaged in a covered accident or are stolen,
• Chipped or cracked Windshields
  
• Wearing apparel, personal effects or other personal property carried in the RV,
  
• Damage from nuclear radiation or contamination, 
• Any damage where the RV was rented to attend a music festival, including during transportation to and from, and during attendance,
• Any cleaning costs before or after a rental unless these costs arise from an insured peril (accident, theft fire for instance),
  
• Any downtime, loss of use or any other business related loss or expense,
  
• Intentional Damage or Vandalism (see proceeding section)
  
• Reckless use (see proceeding section)
  
• Other limitations may apply, see the Policy for a definitive list.

Reckless Use Policy

1. any time a driver backs up a vehicle, parks a vehicle, drives, or pulls into, through under or out of structures with overhead awnings, signs, gas stations, camping spots or other areas with overhanging trees or branches without using a spotter, whose presence is documented by them filming the given action
   
1. ANY TIME A DRIVER BACKS UP OR PARKS THE VEHICLE, THEY MUST USE A SPOTTER TO WARN THEM OF ANY OBSTACLES BEHIND OR AROUND THE VEHICLE.
   
2. ALL SPOTTERS MUST RECORD VIDEO OF THE VEHICLE BACKING UP OR PARKING EVERY TIME THEY ARE SPOTTING, AS VIDEO EVIDENCE IS REQUIRED TO ESTABLISH THE PRESENCE OF A SPOTTER WHEN BACKING UP A VEHICLE
   
1. NOTE: Accommodation can be made for Guests travelling alone without a passenger capable of acting as spotter or where no passengers possess a smartphone or video recording device capable of recording potential reckless use, however, to prevent the determination of 'reckless use' such Guests must notify RVnGO via email at protection@rvngo.com. highlighting either their (i) lack of a passenger capable of acting as a spotter, or (ii) their lack of equipment to record spotter video prior to, or on the day of, their rental departing.
3. any time a driver drives into or through a structure whose height is below the recreational vehicle’s total height (i.e. height from road to roof plus any peripherals protruding from the roof such as an AC unit)
   
1. DRIVERS SHOULD AT ALL TIMES BE AWARE OF THEIR VEHICLES' HEIGHT, INCLUDING ANY FIXTURES PROTRUDING ABOVE THE EDGE OF THE ROOF (SUCH AS AIR CONDITIONERS)
   
2. ANY DAMAGE TO THE ROOF INCURRED BY DRIVING INTO A STRUCTURE THAT IS LOWER THAN THIS HEIGHT, SUCH AS A TUNNEL, A SIGN, A GAS STATION AWNING OR A TREE LIMB IS CONSIDERED RECKLESS USE.
   
4. Any time a driver refuels the RV or pulls into or out of a gas station without a Spotter
   
1. WHEN REFUELLING THE RECREATIONAL VEHICLE, DRIVERS SHOULD USE A SPOTTER WHO RECORDS VIDEO OF THE VEHICLE DRIVING INTO AND OUT OF THE GAS STATION, AS SUCH RECORDINGS MAY BE NECESSARY TO OFFSET THE ASSUMPTION OF RECKLESS USE
   
5. whenever a driver leaves a canopy/awning open during windy weather or drives, at any speed, with the canopy/awning still open.
   

Prohibited Uses and Actions

• Travel outside of the United States or Canada,
  
• Travel to Mexico,
  
• Obtaining a Protection Plan or Physical Damage Contract from RVnGO through false pretenses, including without limit not answering honestly our driver qualification questions or using a false or altered drivers license,
  
• Storm chasing or observing natural weather phenomena, or otherwise intentionally going into a dangerous area or natural disaster,
  
• Used in a race or speed contest,
  
• Used for livery purposes to carry passengers for consideration (for pay or hire),
  
• Used for musical band touring,
  
• Used in connection with any illicit trade or transportation,
  
• Used for the transport of goods or cargo for consideration (for pay or hire),
  
• Voluntarily parting with title or possession improperly, whether or not induced to do so by any fraudulent scheme, trick, device or false pretense, 
  
• The wrongful conversion, embezzlement or secretion by an instrument, whether written or verbal, or
  
• Backing up, parking or pulling into, through, under and out of structures with overhead awnings or signs, gas stations, camping spots and other areas with overhanging trees or branches without a Spotter who video records the vehicle doing so to establish the Spotter’s presence – this is deemed reckless use.
  

Guest Obligations:

• USE A SPOTTER WHEN PARKING, BACKING UP, DRIVING INTO, THROUGH, UNDER AND OUT OF STRUCTURES WITH OVERHEAD AWNINGS OR SIGNS, GAS STATIONS, CAMPING SPOTS AND OTHER AREAS WITH OVERHANGING TREES OR BRANCHES.
  
• Doing so without a spotter is considered reckless use
  
• Ensure your spotter video records all instances of any above activity which may be considered reckless use in the Spotter’s absence.
  
• Save and provide the contact details of any person who was acting as a spotter while claimed damages occurred, as well as the spotter video they recorded of the incident - if Guests cannot produce a spotter video then it is the Guests responsibility to provide accurate contact details of the spotter so that RVnGO may get in contact with them to take a statement. Where no video and contact details for said spotter are made available, the presumption of Reckless Use remains in place and you will be responsible for any applicable fees associated with that determination.
  
• Inspect all four sides of the vehicles exterior, all bumpers, its undercarriage and the roof (and any fixtures protruding from the roof such as an air conditioner) for any pre-existing damage. Also inspect the RVs interior, including lal appliances and fixtures. Where pre-existing damage is present, you should document such damage by filling in a description of it in the ‘Check-in List’, found in the Check-In section of your RVnGO.com Reservation page. For more information on How to Check In, including photos of any pre-existing damage, please see here
  
• Inspect the vehicle’s interior for any pre-existing damage to the interior – including blinds, furniture, fixings and appliances – and document and photograph this damage in the same fashion as any pre-existing exterior damage as above. While your RVnGO protection does not extend to interior damage incurred during the rental (unless it is the result of an insurable accident where it is caused by exterior damage or an insurable risk like fire), your Host may charge a ‘Security Deposit’ on their RV which is separate from your insurance deductible but may be withheld by the Host in the event interior damage is claimed to have occurred during your rental.
  
• While RVnGO may assist you by mediating between Guest and Host in instances where the Guest feels their security deposit has been wrongfully withheld by the Host, RVnGO is under no obligation to compensate either party for any Security Deposit amount disputed - the Security Deposit is an agreement between Guest and Host exclusively.
  
• On check-in you go through the check-in process online, DAMAGE PROTECTION WILL ONLY ATTACH AND BE IN EFFECT ONCE THE VEHICLE IS CHECKED IN AND THE REQUIRED FIELDS ARE COMPLETED.
  
• On check-out, list and document (upload photos) of any new damage caused during the rental,
  
• You protect the salvage value or otherwise mitigate damage.
  
• If we pay out a damage reimbursement to you, you assign your interest in the claim and subrogate to RVnGO and our agents so that we may pursue indemnification.