Making an Insurance Claim with RVnGO

Making an Insurance Claim

Making an Insurance Claim 

If there is an accident with an RV rented under the RVnGO platform, please obtain the following:

Location/Address where accident occurred
Police Report number and/or copy of the police report 
Photos of the damage

In the electronic check out process, upload any photos and notes. If the RV was not returnable because of damage from the accident, please still complete the Check-Out form and note the fact the RV was not returned because of damage. At the bottom of the Check-Out form are instructions for filing an insurance claim. 

To make an insurance claim, please call Crum & Forster Claims at +1 (800) 690-5520 or email at or you can complete an automobile loss notice online at

*Note: If your call is outside of business hours, please leave a message. Rest assured; you will be contacted within 24 hours to begin filing your claim.

For any liability claims (damages to others’ property or 3rd party injuries), please reference Policy # CPA-100200
For damage caused to the rented RV, please reference Policy # CPA-100200

Claims are processed as quickly as possible and each situation is unique. If you have any questions or need assistance regarding your claim, please call +1 (800) 690-5520 or email

RVnGO has the right and will collect the deductible in the event of a claim with the original payment method used for the rental.