*The following items are not included as part of the emergency
roadside assistance benefit:
• The Emergency Roadside Assistance service is designed
to assist members whose vehicle becomes disabled as a
result of unavoidable circumstances, which are mechanical
in nature. Service is available for emergency assistance on
the roadside or in a campsite up to 100 feet off a maintained
road or in a commercial campground equipped for camping
vehicles only and does not include convenience or shuttle
tows, towing from a servicing dealership or other repair
facility. Only one service call per incident is covered,
unless the vehicle needs to be towed to a safe location as
determined by us. It does not cover recovery of a vehicle
subjected to a natural disaster, a vehicle submerged in
water, or a vehicle not on a maintained road. Coach-Net can
assume no liability for any damage to the member’s vehicle
(including personal items left in the vehicle) or property
resulting from the rendering of services. Any claims must
be filed against the independent service provider. Cost of
parts, replacement keys, fluids, lubricants or fuel, cost of
installation of products, materials and additional labor related
• Non-emergency towing or other non-emergency service.
• Service on a vehicle that is not in a safe condition to be
• Towing or service on roads not regularly maintained, such
as sand beaches, open fields, forest and areas designed as
not passable due to construction, etc.
• Repeated service calls for a covered vehicle in need of
routine maintenance or repair.
• Requests for emergency roadside assistance must be
placed through the programs toll-free number to the
authorized dispatch center. Any emergency roadside
assistance retained directly by the vehicle member is not
reimbursable. No reimbursement payments will be made to
the vehicle member for direct expenses incurred.
• Someone must be with the vehicle at the time of service
unless doing so would put the safety of the individual at risk.